TEMPLATE LIBRARY
101 WhatsApp templates, by industry.
Marketing, sales and utility templates written to Meta’s guidelines. Filter by industry and category, preview each one as a customer sees it, and copy the wording into ConvoHut.
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Illustrative example. Names and details are made up.
welcome_offer_v1Ecommerce & retailWelcome to Northline
Hi Sarah, thanks for joining Northline on WhatsApp. As a welcome, here’s 10% off your first order with code WELCOME10. It’s valid until 31 October.
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10:02 amcart_reminder_v1Ecommerce & retailHi Sarah, you left the Harbour linen shirt in your cart. We’ve saved it in case you’d like to finish your order. Questions about sizing or delivery? Just reply here.
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10:02 amorder_confirmed_v1Ecommerce & retailOrder confirmed
Hi Sarah, thanks for your order #10482. We’ve received your payment of $148.00 and we’re getting it ready. We’ll message you when it ships.
10:02 amorder_shipped_v1Ecommerce & retailYour order is on its way
Good news, Sarah. Order #10482 has shipped with Australia Post. Expected delivery: Mon 12 Oct.
10:02 amdelivery_failed_v1Ecommerce & retailHi Sarah, the courier couldn’t deliver order #10482 today. Choose an option below or reply with a better time or address.
10:02 amback_in_stock_v1Ecommerce & retailHi Sarah, the Coastal throw in sage is back in stock. You asked us to let you know, so you’re among the first to hear.
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10:02 amreview_request_v1Ecommerce & retailHi Sarah, how are you finding your Harbour linen shirt? If you have a minute, we’d love a quick review. It helps other shoppers and helps us improve.
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10:02 amwin_back_v1Ecommerce & retailHi Sarah, it’s been a while since your last order. Here’s 15% off anything this week with code BACK15.
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10:02 amcod_confirm_v1Ecommerce & retailHi Priya, please confirm your cash-on-delivery order #20931 for ₹1,499. Tap Confirm and we’ll dispatch it today.
10:02 amenquiry_reply_v1Real estateHi James, thanks for your enquiry about 12 Bay St, Brighton. Would you like to inspect it? Tap below for inspection times, or reply with a day that suits.
10:02 aminspection_reminder_v1Real estateHi James, a reminder that the inspection at 12 Bay St, Brighton is on Wed 14 Oct at 10:30 am. Reply YES to confirm or CHANGE if you can’t make it.
10:02 ampost_inspection_v1Real estateHi James, thanks for coming to 12 Bay St, Brighton today. What did you think? I can send the contract of sale or answer any questions.
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10:02 amnew_listing_v1Real estateHi James, a new 3-bedroom house has just listed in Brighton. It matches what you told us you’re looking for. First open home is Wed 21 Oct.
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10:02 amappraisal_offer_v1Real estateHi Helen, thinking about selling? Book a free, no-obligation appraisal of 14 Rose Ave and see what it could be worth today.
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10:02 amrent_reminder_v1Real estateHi Mia, a reminder that rent of $620 for 4/21 King St is due on Tue 6 Oct. Already paid? Thank you, no need to reply.
10:02 ammaintenance_update_v1Real estateHi Mia, an update on maintenance request MR-118: a licensed plumber will attend on Sat 10 Oct, 9–11 am. Reply if you need to change the time.
10:02 amoffer_received_v1Real estateHi James, we’ve received your offer on 12 Bay St, Brighton. I’ll present it to the vendor and update you by 5 pm tomorrow.
10:02 amcourse_enquiry_v1Education & coachingHi Arjun, thanks for your interest in the Diploma of Digital Marketing. The next intake starts 5 February. Would you like the course guide, or a quick call with an adviser?
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10:02 amenrolment_confirmed_v1Education & coachingYou’re enrolled
Welcome, Arjun. Your enrolment in Digital Marketing 101 is confirmed. Your first session is on Fri 5 Feb. We’ve emailed your login details.
10:02 amclass_reminder_v1Education & coachingHi Arjun, your Analytics class starts today at 6:30 pm. Use the button below to join when it’s time.
10:02 amfee_reminder_v1Education & coachingHi Arjun, your instalment of $450 for Digital Marketing 101 is due on 15 March.
10:02 amassignment_due_v1Education & coachingHi Arjun, a reminder that Assessment 2 is due on Sat 20 Mar. Need help? Reply here and a tutor will get back to you.
10:02 amopen_day_v1Education & coachingHi Arjun, you’re invited to our open day on Wed 18 Nov. Meet the teachers, see the campus and ask anything.
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10:02 amnext_course_v1Education & coachingHi Arjun, well done on finishing Digital Marketing 101. Ready for the next step? Enrolments for Advanced Analytics are open, with early-bird pricing until 30 November.
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10:02 amabsence_notice_v1Education & coachingHi Mrs Chen, Leo was marked absent from Year 5 maths today. If you already know, there’s no need to reply. Otherwise, please let us know.
10:02 amappt_confirmed_v1Clinics & allied healthHi Sarah, your appointment with Dr Lee is booked for Mon 12 Oct at 9:30 am. Reply YES to confirm or CHANGE to reschedule.
10:02 amappt_reminder_v1Clinics & allied healthHi Sarah, a reminder of your appointment tomorrow at 9:30 am with Dr Lee. Please arrive 10 minutes early. Reply CHANGE if you can’t make it.
10:02 amintake_form_v1Clinics & allied healthHi Sarah, before your first visit on Mon 12 Oct, please complete your new patient form. It takes about five minutes.
10:02 amwaitlist_spot_v1Clinics & allied healthHi Sarah, a spot has opened with Dr Lee on Sat 10 Oct at 2:15 pm. You asked to hear about earlier times. Would you like it?
10:02 ammissed_appt_v1Clinics & allied healthHi Sarah, we missed you at your appointment today. Would you like to book another time?
10:02 ampayment_receipt_v1Clinics & allied healthHi Sarah, thanks for your payment of $95.00 for your visit on 12 Oct. Your receipt is attached.
10:02 amrecall_v1Clinics & allied healthHi Sarah, it’s time to book your next check-up. Tap below to choose a time that suits.
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10:02 amnew_practitioner_v1Clinics & allied healthHi Sarah, Dr Patel has joined our team and is now taking bookings, including Saturday appointments.
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10:02 ambooking_confirmed_v1Beauty & salonsHi Emma, your cut and colour with Jess is booked for Wed 14 Oct, 11 am. Reply CHANGE if you need to move it.
10:02 ambooking_reminder_v1Beauty & salonsHi Emma, see you tomorrow at 11 am for your cut and colour. Reply YES to confirm or CHANGE to reschedule.
10:02 amaftercare_v1Beauty & salonsHi Emma, thanks for visiting today. Aftercare for your colour: wait 48 hours before washing and use a sulphate-free shampoo. Any questions, just reply.
10:02 ampackage_balance_v1Beauty & salonsHi Emma, you have 3 sessions left on your package, which expires on 31 December.
10:02 amrebook_v1Beauty & salonsHi Emma, it’s been 6 weeks since your last cut and colour. Want to lock in your next visit?
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10:02 amlast_minute_v1Beauty & salonsHi Emma, we have a last-minute opening today at 3 pm with Jess. Reply BOOK and it’s yours.
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10:02 ambirthday_v1Beauty & salonsHappy birthday, Emma! Enjoy 20% off any treatment this month. Just mention this message when you book.
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10:02 amreview_v1Beauty & salonsHi Emma, thanks for visiting Northline Studio. If you loved your colour, would you leave us a quick review?
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10:02 amtrial_welcome_v1Fitness & gymsHi Tom, welcome to Northline Fitness. Your trial pass starts Fri 9 Oct. Bring a towel and water, and ask at reception for a quick tour.
10:02 amclass_booked_v1Fitness & gymsHi Tom, you’re booked into Spin on Sun 11 Oct at 6 am. Can’t make it? Cancel here so someone else can have your spot.
10:02 amclass_reminder_v1Fitness & gymsHi Tom, Spin starts in two hours at 6 am. See you there.
10:02 amrenewal_notice_v1Fitness & gymsHi Tom, your monthly membership renews on 1 Nov at $69. Nothing to do if you’re staying with us.
10:02 ampayment_failed_v1Fitness & gymsHi Tom, your membership payment of $69 didn’t go through. Please update your card to keep your access.
10:02 amtrial_convert_v1Fitness & gymsHi Tom, how’s your trial going? Join before Sunday and your first month is $29.
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10:02 amwe_miss_you_v1Fitness & gymsHi Tom, we haven’t seen you for a while. Want us to book you into a class this week?
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10:02 amchallenge_v1Fitness & gymsHi Tom, our 6-week strength challenge starts on 1 Nov. Six weeks, small groups, coach support. Spots are limited.
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10:02 amreservation_confirmed_v1Restaurants & cafesHi Mia, your table for 4 is booked for Tue 13 Oct at 7:30 pm. Reply CHANGE if your plans change.
10:02 amreservation_reminder_v1Restaurants & cafesHi Mia, we’re looking forward to seeing you tonight at 7:30 pm. Reply YES to confirm or CANCEL if you can’t make it.
10:02 amtable_ready_v1Restaurants & cafesHi Mia, your table for 4 is ready. Please come to the front desk within 10 minutes.
10:02 amorder_ready_v1Restaurants & cafesHi Mia, your order #58 is ready to collect from our Brunswick St counter.
10:02 amdelivery_delay_v1Restaurants & cafesHi Mia, sorry, order #58 is running about 15 minutes late. We’ll message you when it’s on the way.
10:02 amnew_menu_v1Restaurants & cafesHi Mia, our spring menu starts Thursday. Tables are filling fast for the first week.
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10:02 amloyalty_v1Restaurants & cafesHi Mia, thanks for being a regular. Your next coffee is on us. Show this message at the counter before Sunday.
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10:02 amfeedback_v1Restaurants & cafesHi Mia, thanks for dining with us. How was everything? Tap below to tell us.
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10:02 ambooking_confirmed_v1Travel & hospitalityHi Liam, your booking NH-4471 is confirmed for 12–15 Nov. Your confirmation is attached.
10:02 ampre_arrival_v1Travel & hospitalityHi Liam, we’re looking forward to welcoming you on Thu 12 Nov. Check-in is from 2 pm. Reply with your arrival time or any requests.
10:02 amcheckin_info_v1Travel & hospitalityHi Liam, your room is ready. Your door code is 4821 and wifi details are in the room. Enjoy your stay.
10:02 amitinerary_change_v1Travel & hospitalityHi Liam, a change to your booking NH-4471: your airport transfer now leaves at 9:15 am. Reply if you have any questions.
10:02 ambalance_due_v1Travel & hospitalityHi Liam, the balance of $640 for booking NH-4471 is due on 1 Nov.
10:02 amupgrade_offer_v1Travel & hospitalityHi Liam, would you like to upgrade to a bay view room for your stay from 12 Nov? It’s $40 extra per night.
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10:02 ampost_stay_v1Travel & hospitalityHi Liam, thanks for staying with us. We’d love to hear about your stay. It takes a minute.
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10:02 amreturn_offer_v1Travel & hospitalityHi Liam, planning your next trip? Book direct before 31 Dec and get breakfast included.
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10:02 amservice_booked_v1AutomotiveHi Dan, your Mazda CX-5 is booked in for a logbook service on Sat 10 Oct. Drop-off is from 7:30 am.
10:02 amquote_approval_v1AutomotiveHi Dan, our technician found worn front brake pads on your Mazda CX-5. The quote is $385. Reply APPROVE to go ahead, or CALL to talk it through.
10:02 amvehicle_ready_v1AutomotiveHi Dan, your Mazda CX-5 is ready to collect. We’re open until 5:30 pm today.
10:02 amparts_arrived_v1AutomotiveHi Dan, the parts for your Mazda CX-5 have arrived. Reply with a day that suits and we’ll book you in.
10:02 amservice_due_v1AutomotiveHi Dan, your Mazda CX-5 is due for its next service around November. Book online in under a minute.
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10:02 amtest_drive_v1AutomotiveHi Dan, thanks for test driving the Tucson Hybrid. Any questions I can answer? I can also send finance options or a trade-in estimate.
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10:02 amnew_model_v1AutomotiveHi Dan, the new Tucson Hybrid is here. Book a test drive this week.
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10:02 amreview_v1AutomotiveHi Dan, thanks for choosing us for your service. Would you leave a quick review?
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10:02 amconsult_booked_v1Professional servicesHi Alex, your consultation with Priya Shah is booked for Sun 11 Oct, 2 pm. Join here, or reply if you need to change the time.
10:02 amdocs_needed_v1Professional servicesHi Alex, to finish your 2026 tax return, we still need your PAYG summary. Please upload it securely using the button below.
10:02 amdeadline_v1Professional servicesHi Alex, a reminder that your BAS is due on 28 Oct. We’ll need your sign-off by 24 Oct.
10:02 aminvoice_v1Professional servicesHi Alex, invoice INV-3082 for $1,240.00 is attached. It’s due on 5 Nov.
10:02 amoverdue_v1Professional servicesHi Alex, invoice INV-3082 for $1,240.00 was due on 5 Nov. If you’ve already paid, thank you. If not, you can pay using the button below.
10:02 amproposal_followup_v1Professional servicesHi Alex, just checking you received our proposal for your website rebuild. Happy to walk you through it or adjust the scope.
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10:02 ammeeting_notes_v1Professional servicesHi Alex, thanks for today. As agreed: we’ll lodge by Friday. Next step: sign the engagement letter.
10:02 aminsight_v1Professional servicesHi Alex, the instant asset write-off changes on 1 July. Here’s a two-minute summary of what it means for businesses like yours.
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10:02 ammissed_call_v1Home services & tradesHi, sorry we missed your call to Northline Plumbing. How can we help? Reply here with a few details and we’ll get back to you today.
10:02 amquote_sent_v1Home services & tradesHi Ben, your quote Q-2041 for a hot water system replacement is ready. It’s valid until 31 Oct.
10:02 amquote_followup_v1Home services & tradesHi Ben, just checking in on quote Q-2041. Any questions? We have availability from Fri 16 Oct if you’d like to go ahead.
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10:02 amjob_booked_v1Home services & tradesHi Ben, your hot water replacement is booked for Fri 16 Oct between 8–10 am.
10:02 amon_the_way_v1Home services & tradesHi Ben, Mia from Northline Plumbing is on the way and should arrive at about 9:15 am.
10:02 amjob_complete_v1Home services & tradesHi Ben, your hot water replacement is complete. Your invoice INV-5520 for $2,180.00 is attached.
10:02 amreview_v1Home services & tradesHi Ben, thanks for choosing us. If you’re happy with the work, would you leave a quick review? It really helps a local business.
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10:02 amseasonal_v1Home services & tradesHi Ben, Summer is coming. Book your air conditioner service now and beat the rush.
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10:02 amregistration_v1EventsHi Grace, you’re registered for the Growth Summit on Mon 16 Nov. Your ticket is attached.
10:02 amevent_reminder_v1EventsHi Grace, the Growth Summit starts tomorrow at 9 am at Melbourne Convention Centre. Doors open 30 minutes early.
10:02 amvenue_change_v1EventsHi Grace, an important change for the Growth Summit: the venue is now Room 204. Your ticket is still valid.
10:02 amwaitlist_v1EventsHi Grace, a spot has opened for the Growth Summit. You were on the waitlist. Reply YES within 24 hours to claim it.
10:02 amearly_bird_v1EventsHi Grace, early-bird tickets for the Growth Summit 2027 close on 31 Dec. Save $150 when you book now.
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10:02 amlast_chance_v1EventsHi Grace, final tickets for the Growth Summit are on sale now.
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10:02 amsurvey_v1EventsHi Grace, thanks for coming to the Growth Summit. How was it? Three quick questions help us plan next year.
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10:02 amrecording_v1EventsHi Grace, the recordings from the Growth Summit are ready. They’re available until 31 Dec.
10:02 amoptin_confirm_v1Every businessHi Sarah, thanks for subscribing to WhatsApp updates from Northline. You can stop at any time by replying STOP.
10:02 amhandover_v1Every businessHi Sarah, thanks for your message. Sam from our team will reply here shortly. Our hours are 9 am–5 pm weekdays.
10:02 ampayment_link_v1Every businessHi Sarah, here’s the secure payment link for order #10482, as requested. The total is $148.00.
10:02 amverification_code_v1Every business482913 is your verification code. For your security, do not share this code.
This code expires in 10 minutes.
10:02 amAPPROVAL
Get templates approved first time.
Pick the honest category
Utility is for updates about something the customer did or asked for. Anything promotional is marketing. Mixed content is marketing.
Give sample values
Every variable needs a realistic sample so Meta can see what the customer will read.
Keep variables inside sentences
Don’t start or end the body with a variable, and don’t put two variables side by side.
Make opting out easy
Add “Reply STOP to opt out” to marketing templates, and honour it straight away.
Never ask for sensitive data
No card numbers, passwords or ID numbers. Link to a secure page instead.
Stay within the limits
Header and footer up to 60 characters, body up to 1,024, button text up to 25.
TEMPLATES
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