TEMPLATES: AUTOMOTIVE

WhatsApp templates for automotive.

Dealers, workshops and detailers: service bookings, approvals, pick-ups and test drives. 8 ready-to-edit templates (4 marketing · 4 utility), each with sample values and a live preview.

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Vet nurse greeting a dog and its owner at reception

Sheet · Vaccination due

Illustrative example. Names and details are made up.

Mechanic in the workshop checking his phone

Sheet · Service due

Illustrative example. Names and details are made up.

READY TO ADAPT

Start from wording that already fits.

Each template is written to Meta’s rules. Change the details to suit your business, then submit it for approval from ConvoHut.

How to write templates that get approved →

Written to Meta’s guidelines, not pre-approved. Meta reviews every template you submit and decides its category. These are written to pass review: clear purpose, sample values, no variables at the start or end, opt-out wording on marketing, and no requests for sensitive information. Replace “Northline” with your business name and adjust the wording to your voice.

service_booked_v1UtilitySupport

Header: None
Footer: None
Buttons: Change booking (quick reply)
Language: English

Body

Hi {{1}}, your {{2}} is booked in for {{3}} on {{4}}. Drop-off is from 7:30 am.

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	Mazda CX-5
`{{3}}`	a logbook service
`{{4}}`	Sat 10 Oct

Hi Dan, your Mazda CX-5 is booked in for a logbook service on Sat 10 Oct. Drop-off is from 7:30 am.

10:02 am

Change booking

quote_approval_v1UtilitySupport

Header: None
Footer: None
Buttons: APPROVE (quick reply), CALL (quick reply)
Language: English

Body

Hi {{1}}, our technician found {{2}} on your {{3}}. The quote is {{4}}. Reply APPROVE to go ahead, or CALL to talk it through.

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	worn front brake pads
`{{3}}`	Mazda CX-5
`{{4}}`	$385

Hi Dan, our technician found worn front brake pads on your Mazda CX-5. The quote is $385. Reply APPROVE to go ahead, or CALL to talk it through.

10:02 am

APPROVECALL

vehicle_ready_v1UtilitySupport

Header: None
Footer: None
Buttons: View invoice (website link)
Language: English

Body

Hi {{1}}, your {{2}} is ready to collect. We’re open until {{3}} today.

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	Mazda CX-5
`{{3}}`	5:30 pm

Hi Dan, your Mazda CX-5 is ready to collect. We’re open until 5:30 pm today.

10:02 am

View invoice

parts_arrived_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, the parts for your {{2}} have arrived. Reply with a day that suits and we’ll book you in.

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	Mazda CX-5

Hi Dan, the parts for your Mazda CX-5 have arrived. Reply with a day that suits and we’ll book you in.

10:02 am

service_due_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: Book a service (website link)
Language: English

Body

Hi {{1}}, your {{2}} is due for its next service around {{3}}. Book online in under a minute.

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	Mazda CX-5
`{{3}}`	November

Why it’s written this way: Service-due reminders are often classed as marketing.

Hi Dan, your Mazda CX-5 is due for its next service around November. Book online in under a minute.

Reply STOP to opt out

10:02 am

Book a service

test_drive_v1MarketingSales

Header: None
Footer: Reply STOP to opt out
Buttons: Send finance options (quick reply), Trade-in estimate (quick reply)
Language: English

Body

Hi {{1}}, thanks for test driving the {{2}}. Any questions I can answer? I can also send finance options or a trade-in estimate.

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	Tucson Hybrid

Hi Dan, thanks for test driving the Tucson Hybrid. Any questions I can answer? I can also send finance options or a trade-in estimate.

Reply STOP to opt out

10:02 am

Send finance optionsTrade-in estimate

new_model_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: Book test drive (website link)
Language: English

Body

Hi {{1}}, the new {{2}} is here. Book a test drive this week.

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	Tucson Hybrid

Hi Dan, the new Tucson Hybrid is here. Book a test drive this week.

Reply STOP to opt out

10:02 am

Book test drive

review_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: Leave a review (website link)
Language: English

Body

Hi {{1}}, thanks for choosing us for your {{2}}. Would you leave a quick review?

Variable	Sample value for Meta
`{{1}}`	Dan
`{{2}}`	service

Hi Dan, thanks for choosing us for your service. Would you leave a quick review?

Reply STOP to opt out

10:02 am

Leave a review

MORE TEMPLATES

Templates for other industries.

FAQ

Using these templates.

How do I submit a template to Meta?

In ConvoHut, go to Templates, choose Create Template, pick the category, paste the body, add sample values for each variable and submit. Meta usually reviews within 24 hours.

Why did Meta change my template’s category?

Meta checks the content. If a utility template includes promotional wording, Meta can reclassify it as marketing, which is charged at the marketing rate.

Can I change the wording?

Yes. Write in your own voice. Keep the purpose clear, give sample values, and keep variables away from the start and end of the body.

Do I need consent to send these?

Yes. Only message people who agreed to hear from your business on WhatsApp. Marketing messages also need a simple way to opt out.

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Café owner at the counter smiling at her phone