JOURNEYS
Automate the conversation, from trigger to outcome.
Build journeys that start from a new sheet row, a Zapier event, a Shopify signal or a contact list: send, wait, branch on the reply and hand over to your team.
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WHAT YOU CAN DO
Journeys in ConvoHut.
Start from any signal
A new Google Sheets row, a Zapier event, a Shopify cart, checkout or order, or a list you import.
Send approved templates
Use Meta-approved templates, personalised with columns from your sheet or store.
Wait with purpose
Wait a set time in days, hours and minutes, or until the customer replies.
Branch on replies
Send people down different paths depending on what they answer, or whether they answer at all.
Notify your team
Alert the right person when a customer replies or reaches a key step.
Stop at the right time
Every journey has stop rules: goal reached, reply received, opt-out or message limit.
HOW TEAMS USE IT
Marketing, sales and support.
Welcome, cart and win-back sequences that run themselves.
Speed-to-lead replies and quote follow-ups that never forget.
Order, booking and job updates sent at the right moment.
DETAILS
Journey building blocks.
- Triggers: new sheet row, Zapier event, Shopify event, list or campaign.
- Actions: send template, wait, branch, notify teammate, end.
- Conditions: reply received, no reply after a time limit, value in a column.
- Every journey shows its trigger, audience, goal and stop rule before you switch it on.
FAQ
Questions.
Do I need to code?
No. Journeys are built visually and start from tools you already use.
Can a journey start from a date in my sheet?
Use a due list: have your system add a row on the day something is due (for example, tomorrow’s appointments each afternoon), and the journey starts from that row.
What stops a journey?
The stop rules you set: goal reached, reply received, opt-out, or the maximum number of messages.
JOURNEYS
Each contact moves through the steps you set.
A trigger starts the journey; waits, conditions and replies decide what happens next.
A journey running step by step
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