ConvoHut
Product Journeys
PRODUCT

Turn intent into a repeatable customer journey.

Design, build, and deploy automated multi-step conversations that guide users from initial trigger to ultimate conversion without manual intervention. Our visual builder makes complex logic simple.

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User Signs Up
Trigger
Welcome Msg
Message
Opened
Branch A
Ignored
Branch B

What is a customer journey in ConvoHut?

A customer journey is a series of automated, conditional conversational steps designed to move a user toward a specific goal. By defining triggers, logical branches, and personalized messaging, you create a scalable pathway that feels entirely bespoke to every individual interacting with your brand.

What you can do

Trigger

Initiate journeys based on user actions, segment changes, API calls, or specific dates.

Wait

Pause progression for a specific duration or until a specific event or condition is met.

Branch

Split users into different paths based on their properties, behavior, or previous responses.

Personalise

Inject dynamic variables and context into every message for hyper-relevant conversations.

Goal / Stop

Define success metrics and automatically remove users from a journey once they convert.

Reuse

Save successful flows as templates to standardise winning strategies across your workspace.

A journey in practice

1

Abandoned Cart Signal

User leaves checkout without completing purchase.

2

Wait 30 Minutes

Give them time to return naturally before reaching out.

3

Send Reminder Message

Send a friendly nudge via SMS or WhatsApp.

4

Goal: Purchase

Track if the user completes their order.

Hi there! We noticed you left some items in your cart. Still interested?
Yes, just got distracted!
No worries! Here's a link to complete your purchase: [Link]

What to measure

Journey completion rate

Track the percentage of users who reach the final goal.

Conversion rate by branch

Compare the performance of different paths in your flow.

Revenue per journey

Measure the direct financial impact of every automated conversation.

Conversations
Manage chats
Audiences
Segment users
AI Agents
Automate support
Analytics
View insights

Frequently Asked Questions

Do I need a developer to build a journey?
No, our visual builder is designed for marketers and product teams to use without writing any code.
How many journeys can run at once?
You can run unlimited concurrent journeys on all paid plans.
What happens if a customer replies mid-journey?
You can configure rules to either pause the journey, branch based on the reply, or hand off to a human agent.
Can I test two versions of a journey?
Yes, our A/B testing block allows you to split traffic and test different messages or logic flows.
How do I stop a journey when someone buys?
Use the "Goal" block to define the purchase event. Once a user triggers that event, they are automatically exited from the journey.

Build your first journey with us.

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Where to next

Not ready to talk yet? These are the three things people usually look at before they are.

Next

Conversations

What happens when the customer replies.

Read on

Download

Abandoned cart playbook

The journey logic, messages and KPIs as a PDF.

Download

Use case

Abandoned cart

The same journey, end to end.

Read on
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