USE CASES
WhatsApp use cases for marketing, sales and support.
32 ready-made journeys, each with a trigger, sample messages, stop rules and a free PDF playbook. Start from Google Sheets, Zapier, Shopify or an imported list.
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32 use cases
MARKETING
Campaigns and journeys that start conversations, not just clicks.
Abandoned cart recovery
A left cart is a customer halfway to yes. Start a friendly WhatsApp conversation that answers the question stopping them, with their saved cart one tap away.
Shopify · Google Sheets · ZapierSee the journey →Abandoned checkout recovery
Someone who reached checkout has already chosen what to buy. A timely WhatsApp message with their checkout link and a real person behind it clears the last hurdle.
Shopify · ZapierSee the journey →Browse abandonment
When a known customer keeps looking at the same product, a light, helpful message can answer the question they haven’t asked yet.
Zapier · Google SheetsSee the journey →Welcome series
When someone subscribes, signs up or buys for the first time, welcome them on WhatsApp with something useful and an open door to reply.
Google Sheets · Zapier · ShopifySee the journey →Win-back campaigns
Customers who haven’t bought or visited in a while usually haven’t left for good. A personal WhatsApp check-in brings many of them back.
Google Sheets · Shopify · ZapierSee the journey →Replenishment reminders
For products people use up, a timely WhatsApp message makes reordering effortless, and keeps them from buying elsewhere.
Shopify · Google Sheets · ZapierSee the journey →Review requests
The best time to ask for a review is right after a good experience. A WhatsApp message with a direct link makes it easy for happy customers to say so.
Google Sheets · Shopify · ZapierSee the journey →Promotions and sales campaigns
Send your sale, new menu or seasonal offer to the customers most likely to care, and handle the questions it creates in the same conversation.
Google Sheets · Contact import · ShopifySee the journey →Product and service launches
Build a waitlist, then tell everyone the moment you launch, with a conversation ready for their questions.
Google Sheets · Zapier · Contact importSee the journey →Event and webinar invitations
Invite, confirm and remind attendees on WhatsApp, and follow up afterwards with the replay or next step.
Google Sheets · Zapier · Contact importSee the journey →Ad lead follow-up
Leads from Facebook and Instagram lead forms go cold fast. Send them to ConvoHut through Zapier or a sheet, and start a WhatsApp conversation while they still remember clicking.
Zapier · Google SheetsSee the journey →Birthday and anniversary messages
A personal message on a birthday or membership anniversary is one of the few marketing messages people are glad to get.
Google Sheets · Contact import · ZapierSee the journey →Back-in-stock and waitlist alerts
When a popular product returns, message everyone who asked, before the stock runs out again.
Google Sheets · Zapier · ShopifySee the journey →SALES
Answer first. Follow up every time. Close more of what you already have.
Speed-to-lead follow-up
When an enquiry comes in, start a WhatsApp conversation straight away, and alert your team the moment the lead replies.
Google Sheets · Zapier · Contact importSee the journey →Lead qualification
Ask new leads two or three quick questions on WhatsApp, branch on their answers, and send the hottest leads straight to a salesperson.
Google Sheets · ZapierSee the journey →Quote follow-up
Follow up every quote automatically on WhatsApp with a question they can answer in seconds, and stop the moment they reply.
Google Sheets · ZapierSee the journey →Consultation and demo bookings
Invite leads to book a consultation, confirm it instantly and remind them before the meeting, all on WhatsApp.
Google Sheets · ZapierSee the journey →Payment and invoice reminders
Send friendly reminders before and after an invoice is due, with the amount and your payment link, straight from your accounting export.
Google Sheets · ZapierSee the journey →Renewal reminders
Remind customers before a membership, policy, subscription or registration expires, with one tap to renew or a reply to ask questions.
Google Sheets · ZapierSee the journey →Trial and intro offer conversion
Check in during the trial, help people get value quickly and make the offer before it ends.
Google Sheets · ZapierSee the journey →Missed call follow-up
When you miss a call, send a WhatsApp message so the customer doesn’t call the next business on the list.
Zapier · Google SheetsSee the journey →Upsell and cross-sell
After a purchase or visit, recommend what naturally goes with it, and let customers ask questions before they buy.
Shopify · Google Sheets · ZapierSee the journey →SUPPORT
Keep customers informed before they have to ask.
Order and shipping updates
Send order confirmations, dispatch and delivery updates on WhatsApp, and handle any questions in the same thread.
Shopify · Google Sheets · ZapierSee the journey →Post-purchase care
After a purchase or service, send setup tips, care guidance and a way to ask questions, so customers get value and come back.
Shopify · Google Sheets · ZapierSee the journey →Appointment confirmations and reminders
Confirm bookings and remind customers before appointments, with an easy way to confirm or reschedule by reply.
Google Sheets · Zapier · Contact importSee the journey →Shared inbox for customer questions
Bring WhatsApp questions into one shared inbox with the customer’s details and journey history, so your team replies fast and nobody answers twice.
Google Sheets · Zapier · ShopifySee the journey →Job and service updates
Tell customers when a technician is on the way, when a job is finished and what happens next, all from your dispatch sheet.
Google Sheets · ZapierSee the journey →No-show and cancellation recovery
When someone misses or cancels an appointment, send a kind message offering a new time, before they drift away.
Google Sheets · ZapierSee the journey →Customer feedback and CSAT
Send a one-question feedback message after an order, visit or job, and route unhappy replies to a person straight away.
Google Sheets · Shopify · ZapierSee the journey →Customer onboarding
Guide new customers or members through their first days with short, timely WhatsApp messages, and answer questions in the same thread.
Google Sheets · ZapierSee the journey →Service alerts and announcements
When plans change (a closure, delay, outage or weather cancellation), message the customers affected straight away and handle replies in one place.
Google Sheets · Contact import · ZapierSee the journey →Service due and recall reminders
Remind customers when a service, check-up or maintenance visit is due, with a link to book or a reply to arrange a time.
Google Sheets · ZapierSee the journey →MORE STARTING POINTS
Anything your tools can export.
Browse 24 sheet-triggered recipes organised by the export that starts them: enquiries, bookings, invoices, jobs, renewals and more.
Browse sheet recipes →BY INDUSTRY
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