Your form, store, CRM or booking tool adds a row to a Google Sheet, directly or through Zapier or Make.
GOOGLE SHEETS RECIPES
If it lands in a sheet, it can start a conversation.
24 step-by-step WhatsApp journeys that start from a new row in Google Sheets. Each one shows the columns, where the rows come from, the exact messages and how to build it.
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BackCreate Automation
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Actions
Compliance
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New Leads Welcome Automation
🇦🇺 Australia🇳🇿 New Zealand
Cart Abandoned● Most RevenueCheckout created, not completed
Order PlacedNew order confirmed
Order PaidPayment confirmed for an order
Order ShippedAll items shipped
Customer CreatedNew customer registered
New Sheet RowRow added to your spreadsheet
Recipes by trigger
24 recipes
NEW ENQUIRIES
Website enquiry
Website form, Google Forms, Typeform, Jotform
NamePhoneEnquirySource
Send an approved welcome → wait for reply → notify the owner
Open recipe →NEW ENQUIRIES
Ad lead form
Lead forms from ad platforms, landing page builders
NamePhoneCampaign
Welcome within minutes → wait for reply → hand to sales
Open recipe →NEW ENQUIRIES
Quote request
Quote forms, job-management tools that export requests
NamePhoneJobSuburb
Ask for photos of the job → wait for reply → notify the estimator
Open recipe →NEW ENQUIRIES
Missed-call callback
Phone system call logs, a shared ‘call back’ sheet
NamePhoneReason
Apologise and ask how you can help → wait for reply → notify the team
Open recipe →BOOKINGS & APPOINTMENTS
Booking confirmation
Booking and scheduling tools, reservation systems
NamePhoneServiceDate
Confirm the booking → wait for reply → notify reception on changes
Open recipe →BOOKINGS & APPOINTMENTS
Appointment reminder
Practice management, salon and clinic booking systems
NamePhoneTimePractitioner
Send the reminder → wait for reply → notify reception on reschedules
Open recipe →BOOKINGS & APPOINTMENTS
Missed appointment follow-up
Booking systems with a status export
NamePhoneService
Check in kindly → offer to rebook → notify reception
Open recipe →PURCHASES & PAYMENTS
In-store purchase thank-you
Point-of-sale exports, loyalty sign-ups at the counter
NamePhoneStoreItem
Thank them → share care tips → invite questions
Open recipe →PURCHASES & PAYMENTS
Order from another channel
Marketplaces, non-Shopify stores, order forms
NamePhoneOrderStatus
Confirm the order → wait for reply → notify the team
Open recipe →PURCHASES & PAYMENTSInvoice due reminder
Accounting and invoicing exports
NamePhoneInvoiceDue date
Send a friendly reminder with the payment link → notify accounts on reply
Open recipe →JOBS & SERVICEJob completed
Job-management and field-service tools, a jobs sheet
NamePhoneJobTechnician
Check they’re happy → ask for a review if yes → notify the owner if not
Open recipe →JOBS & SERVICETechnician on the way
Dispatch boards, a daily run sheet
NamePhoneTechnicianETA
Send the ETA → wait for reply → notify dispatch
Open recipe →JOBS & SERVICEService due
Service history exports, vehicle and equipment records
NamePhoneAssetDue
Invite them to book → wait for reply → notify the service desk
Open recipe →RENEWALS & DUE DATES
Membership renewal
Membership and subscription exports
NamePhonePlanExpiry
Remind them → answer questions → notify the team
Open recipe →RENEWALS & DUE DATES
Policy or plan review
CRM or client-management reports
NamePhonePolicyReview month
Offer a review call → wait for reply → notify the adviser
Open recipe →RENEWALS & DUE DATES
Recall or check-up due
Practice systems with recall reports (non-clinical details only)
NamePhoneVisitClinic
Invite them to book → notify reception on reply
Open recipe →REGISTRATIONS & SIGN-UPS
Event registration
Event and ticketing exports, registration forms
NamePhoneEventDate
Confirm details → answer questions → notify the events team
Open recipe →REGISTRATIONS & SIGN-UPS
Webinar attendee follow-up
Webinar platform attendee exports
NamePhoneWebinar
Thank them → share the recording → invite a call
Open recipe →REGISTRATIONS & SIGN-UPS
Application received
Application and enrolment forms, job boards via Zapier
NamePhoneRole or course
Acknowledge → ask for availability → notify the reviewer
Open recipe →REGISTRATIONS & SIGN-UPS
Free trial or class sign-up
Trial forms, class booking tools
NamePhoneClass
Welcome with what to bring → wait for reply → notify a coach
Open recipe →FEEDBACK & REVIEWS
After-service check-in
Helpdesk and ticketing exports, job tools
NamePhoneCase
Ask how it went → notify a manager if they’re unhappy
Open recipe →FEEDBACK & REVIEWSReview request
POS, booking or job exports
NamePhoneService
Ask for honest feedback → share the review link to happy customers
Open recipe →LISTS YOU ALREADY HAVE
Lapsed customers
CRM, POS or email lists with WhatsApp consent
NamePhoneLast visit
One approved message → replies to the inbox
Open recipe →LISTS YOU ALREADY HAVE
Waitlist or back-in-stock
Waitlist forms, stock notification sign-ups
NamePhoneItem
Tell them it’s available → wait for reply → notify the team
Open recipe →
THE PATTERN
How every recipe works.
ConvoHut sees the new row on the connected tab and starts the automation for that phone number.
Replies land in the shared inbox with the row’s details, and the journey stops when it should.
WATCH
Your leads already live in a spreadsheet.
Every new row becomes a WhatsApp conversation: open-home visitors, trial sign-ups and quote requests.
SHEET-TRIGGERED
Your sheet is the trigger.
Map the columns once; each new row starts the recipe you choose.
Mapping sheet columns to WhatsApp fields
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