Questions, answered.

WhatsApp automation for marketing, sales and support. It starts two-way WhatsApp journeys from Google Sheets rows, Shopify events or Zapier, sends campaigns, and gives your team a shared inbox, all from your own WhatsApp number.

Yes. ConvoHut is live. Start a 7-day free trial at dashboard.convohut.com.

Businesses that sell or book through conversations: online stores, clinics, salons, gyms, trades, real estate, education, professional services and agencies that run WhatsApp for clients.

About 15 to 30 minutes to connect WhatsApp through Meta, plus time for Meta to approve your first template, usually within 24 hours. Business verification with Meta can take a few days to two weeks, but you don’t need it to start.

No. You connect WhatsApp through Meta’s signup, pick a Google Sheet or connect Shopify or Zapier, and build journeys in a visual flow builder.

Yes. Onboarding, training and Meta verification help are free on every plan.

A phone number that isn’t on the WhatsApp app, admin access to your Meta business portfolio (or you’ll create one), a live website, and a card to add in Meta for message charges.

ConvoHut is a Meta Tech Provider and uses Meta’s official WhatsApp Business Platform (Cloud API). It connects your number through Meta’s own signup.

Yes, if you delete the WhatsApp account on it first. Chat history from the app doesn’t move across. Or use a new number.

No. ConvoHut doesn’t support using the app and ConvoHut on the same number. Use a separate number, or use ConvoHut’s shared inbox instead of the app.

You do. It’s in your Meta business portfolio. You can remove ConvoHut’s access at any time.

A message you start outside a customer’s 24-hour window must use a template that Meta has approved. Templates can include variables, like a first name, and buttons.

When a customer messages you, you can reply freely for 24 hours. After that, you need an approved template to message them.

Meta starts new businesses at 250 unique people a day for messages you start. Verifying your business raises it to 2,000, and it grows to 10,000, 100,000 and unlimited as quality and volume allow.

Meta decides. You can request it once you’ve verified your business, turned on two-step verification, had your display name approved and been on the platform for 30 days.

Utility, authentication and service messages, yes. Meta currently doesn’t deliver marketing templates to US numbers.

You can request a review in Meta Business Support. We’ll help you through it, but Meta makes the decision.

Plans start at A$24 a month billed annually, or A$34 month to month, plus GST in Australia. Pro and Business plans are for higher volumes, and Enterprise is quoted.

Every plan starts with a 7-day free trial. Meta’s message charges still apply, because Meta bills you directly.

Meta charges per delivered template message, by category and the customer’s country, including utility templates sent inside the 24-hour window. Service replies are free for the first 1,000 each month per business phone number, then charged per message. Messages in the free window of up to 7 days after a Click-to-WhatsApp ad are free.

No. Meta bills your own Meta account directly at its published rates.

A unique WhatsApp number that gets at least one campaign or journey message from you in a month.

ConvoHut bills in Australian dollars. Meta bills in the currency you choose for your WhatsApp Business Account.

Yes. Cancellation takes effect at the end of your current billing period, and you can export your data for 30 days.

Fees already paid aren’t refundable except where the law requires, or where our Terms give you a pro-rata refund, such as when we change prices or remove core features.

Because almost every tool can add a row to a Google Sheet, built in or through Zapier or Make. You’re not waiting for us to build an integration, and you can see and fix your data.

Only a phone number with the country code is required. Name and other columns personalise messages. Add a consent column too.

Yes. When a new row is added to the connected tab, ConvoHut starts the automation for that contact.

Turn on Fast Edit Detection to sync edits to phone, name or email to the existing contact within seconds.

Many tools can write to Google Sheets directly, including Google Forms, Typeform, Jotform, Tally, Squarespace, Wix, HubSpot and Shopify Flow. Others work through Zapier, Make or a webhook. See our data sources guide.

It lets thousands of apps start ConvoHut journeys without code.

It starts journeys from store events such as cart abandoned, order placed, paid or shipped, and customer created.

Not directly. WooCommerce support is something we’re exploring. Today, WooCommerce can send orders to Google Sheets through Zapier, a plugin or a webhook, and ConvoHut can start journeys from those rows.

Often through Google Sheets or Zapier. If not, the Enterprise plan includes a custom integration.

A journey runs automatically for each person when something happens, like a new row or an abandoned cart. A campaign sends one message to a list at a time you choose.

Send approved templates, wait a set time, wait for a reply, branch on reply or timeout, notify your team and end.

Yes. Our template library has more than 100 templates across 12 industries, written to Meta’s guidelines, with sample values and previews.

Meta reviews every template and decides its category. Our templates are written to pass review, but approval isn’t guaranteed.

Replies land in the shared inbox with the customer’s details and consent status. Notify Me steps can alert your team.

Yes. Add a row with your own number, or run a campaign to yourself first.

Not today. AI-assisted replies are something we’re exploring. Journeys follow the rules you set and your team handles replies.

Yes. Meta requires opt-in, and most countries’ laws require consent for marketing messages. Keep a record of how and when people opted in.

It checks consent requirements, the unsubscribe option and your sender details for each market before launch, shows consent status per contact, respects quiet hours and stops messaging people who opt out.

They reply STOP or similar. ConvoHut stops their journeys and excludes them from future marketing.

No. Bought, rented or scraped lists break Meta’s policy, our Acceptable Use Policy and the law in many countries.

No. Any promotional content makes it marketing, both for Meta and under laws like Australia’s Spam Act.

No. It helps you follow the rules, but you’re responsible for your consent and messages. Get legal advice for your situation.

ConvoHut is hosted on Amazon Web Services. WhatsApp messages are also processed by Meta’s Cloud API.

No. We never sell Customer Data or use it to profile WhatsApp users.

Not yet. AWS and Meta hold their own certifications, but those are theirs, not ours. We’re happy to answer a security questionnaire.

Yes. It’s part of our Terms and includes GDPR Article 28 terms and Standard Contractual Clauses.

You can export it for 30 days after your account ends. Then we delete it, unless the law requires us to keep it.

Yes. Agencies earn a recurring revenue share and can charge clients for setup and management.

Yes. Affiliates earn 20% of referred customers’ subscription payments for their first 12 months.

Not today; it’s something we’re exploring. Each client has their own ConvoHut account.

Not today. It’s something we’re exploring.