“Where is my…?” calls
Customers call because they don’t know. Proactive updates answer the question before it’s asked.
FOR SUPPORT TEAMS
Keep customers informed before they ask.
Send order, booking and job updates automatically, handle every question in one shared inbox, and ask how it went, all from your own WhatsApp number.
7-day free trial · about 15 minutes to connect your number · Meta bills message charges to you directly (you add a card in Meta)
THE PROBLEM
Keep customers informed before they have to ask.
Chats on personal phones
When staff answer WhatsApp on their own phones, history is lost and questions are missed. One shared inbox fixes that.
Feedback arrives too late
One-question surveys after a job or visit flag unhappy customers while you can still help.
10 USE CASES
What support teams run on ConvoHut.
Each one has a full journey, sample messages and a free PDF playbook.
Order and shipping updates
Send order confirmations, dispatch and delivery updates on WhatsApp, and handle any questions in the same thread.
Shopify · Google Sheets · ZapierSee the journey →Post-purchase care
After a purchase or service, send setup tips, care guidance and a way to ask questions, so customers get value and come back.
Shopify · Google Sheets · ZapierSee the journey →Appointment confirmations and reminders
Confirm bookings and remind customers before appointments, with an easy way to confirm or reschedule by reply.
Google Sheets · Zapier · Contact importSee the journey →Shared inbox for customer questions
Bring WhatsApp questions into one shared inbox with the customer’s details and journey history, so your team replies fast and nobody answers twice.
Google Sheets · Zapier · ShopifySee the journey →Job and service updates
Tell customers when a technician is on the way, when a job is finished and what happens next, all from your dispatch sheet.
Google Sheets · ZapierSee the journey →No-show and cancellation recovery
When someone misses or cancels an appointment, send a kind message offering a new time, before they drift away.
Google Sheets · ZapierSee the journey →Customer feedback and CSAT
Send a one-question feedback message after an order, visit or job, and route unhappy replies to a person straight away.
Google Sheets · Shopify · ZapierSee the journey →Customer onboarding
Guide new customers or members through their first days with short, timely WhatsApp messages, and answer questions in the same thread.
Google Sheets · ZapierSee the journey →Service alerts and announcements
When plans change (a closure, delay, outage or weather cancellation), message the customers affected straight away and handle replies in one place.
Google Sheets · Contact import · ZapierSee the journey →Service due and recall reminders
Remind customers when a service, check-up or maintenance visit is due, with a link to book or a reply to arrange a time.
Google Sheets · ZapierSee the journey →THE TOOLS
Everything support needs, in one workspace.
Shared team inbox
One inbox for your WhatsApp number, with customer context and journey history.
Learn more →Utility journeys
Order, dispatch, appointment and job-status updates triggered from your store or sheet.
Learn more →Templates
Approved templates for updates and for reopening a conversation after 24 hours.
Learn more →Analytics
Track delivery, reads and replies for every update you send.
Learn more →GET STARTED
Your first 30 days.
- 01
Week 1: connect your WhatsApp Business Account and the sheet, Zapier app or Shopify store that holds your customer data. We help with Meta verification.
- 02
Week 2: pick one use case with a clear goal, such as order and shipping updates or post-purchase care, and submit the templates.
- 03
Week 3: test every branch and stop rule with your own number and a few colleagues.
- 04
Week 4: go live, watch replies daily and review results after two weeks before adding the next journey.
FAQ
Questions from support teams.
Does ConvoHut have a chatbot?
Not today. ConvoHut sends the updates and journeys you configure, and your team answers replies in the shared inbox. AI-assisted replies are on the roadmap.
What is the 24-hour window?
When a customer messages you, you can reply freely for 24 hours. After that, you need an approved template to message them again.
Can several people answer?
Yes. Your team shares one inbox for your WhatsApp number.
ONE NUMBER, THREE TEAMS
Same customers, same inbox.
Marketing, sales and support share one WhatsApp number and one customer history in ConvoHut.
FOR SUPPORT
Automation first, a person when needed.
Common questions are handled automatically and handed to your team when they need a human.
A conversation handed from automation to a person
WHY TEAMS TRUST CONVOHUT
Built on Meta’s official platform. Run from Australia.
Meta Tech ProviderBuilt on the official WhatsApp Business Platform (Cloud API).Your number, your accountYour WhatsApp Business Account and customer data stay yours. Meta bills you directly, with no markup.Consent checks before sendingOpt-in status and opt-outs are checked for each contact before a marketing message goes out.Hosted on AWSConvoHut runs on Amazon Web Services. See how we handle security and data.Privacy, DPA and sub-processorsPublished terms, a data processing agreement and a list of every sub-processor.Australian companyAlite Projects Pty Ltd, ABN 38 698 554 148, Melbourne. Onboarding help from real people.
LIVE NOW · 7-DAY FREE TRIAL
More sales from every conversation.
WhatsApp marketing, sales and support from your own number. 7-day free trial, free onboarding and Meta verification help.
- Meta Tech Provider
- Hosted on AWS
- Australian company
- Your number stays yours
