4 weeks before due (due list)Utility
service_due_v1Hi {{first_name}}, your {{asset}} is due for its {{service}} next month. Book online ({{link}}) or reply with a preferred day.
Book for meRemind me later
SUPPORT USE CASE
Bring customers back when the next service is due.
Remind customers when a service, check-up or maintenance visit is due, with a link to book or a reply to arrange a time.
7-day free trial · about 15 minutes to connect your number · Meta bills message charges to you directly (you add a card in Meta)
9:41
Today
This business uses a secure service from Meta to manage this chat. Tap to learn more.
Hi Sarah, your the 2026 price guide is due for its initial consult next month. Book online (northline.co/go/5TR) or reply with a preferred day.
10:02 amBook for meRemind me later
Any day next week is fine, morning drop-off.
10:14 am ✓✓Tuesday 8am drop-off works. Shall I lock it in?
10:15 amMessage
Sheet · Service due
Illustrative example. Names and details are made up.
FOR SERVICE BUSINESSES
Remind people before they forget.
Your due list already knows who needs a service. Each row can start a reminder with a booking link.
- Team
- Support
- Starts from
- Google Sheets · Zapier
- Goal
- More repeat bookings from existing customers.
- Meta category
- Utility
IN PRACTICE
Services that repeat (car servicing, dental recalls, HVAC maintenance) come back to whoever reminds the customer first. A reminder a few weeks before it’s due, with a booking link or a simple reply, keeps that repeat business with you.
THE JOURNEY
How it runs.
- Starts when
- A due list (from your job, booking or practice system) shows customers whose next service is due soon.
- Stops when
- Booked, reply received, opt-out, or two messages sent.
- Remind Four weeks before: what’s due and how to book.
- Nudge Two weeks later, if not booked.
- Book Replies go to the front desk.
SHEET TRIGGERNew Sheet Row
SEND MESSAGEservice_due_v1
WAIT FOR REPLYTimeout: 14 days
NOTIFY MEOn reply
SEND MESSAGEservice_due_nudge_v1
END FLOWEnd Flow
Styled like ConvoHut’s flow builder. Every node is editable.
THE FULL PLAYBOOK
Everything you need to launch it.
The exact messages, the sheet, the build and the rules.
2 weeks later, if not bookedUtility
service_due_nudge_v1Hi {{first_name}}, a reminder that your {{service}} is due soon. Reply with a day that suits.
Template names and wording are examples. Write in your own voice and submit templates to Meta for approval; Meta confirms the category.
Service due and recall reminders · example sheet
| A | B | C | D | E | F | |
|---|---|---|---|---|---|---|
| 1 | first_name | phone | asset | service | due_date | booked |
| 2 | Nick | +61 4•• ••• | Corolla | 60,000 km service | 28 Oct | no |
| 3 | Sue | +61 4•• ••• | Split system | annual clean | 2 Nov | no |
| 4 | Leo | +61 4•• ••• | Pool | quarterly service | 5 Nov | yes |
Only the phone column is required. The highlighted row is the newest: adding it starts the journey. Example data only.
- TriggerNew Sheet Row
A “due in 4 weeks” export.
- Send Messageservice_due_v1
- Wait for ReplyTimeout: 14 days
- Notify MeOn reply
Front desk books the time.
- Send Messageservice_due_nudge_v1
Timeout path only.
- End Flow
On reply
The front desk books it in from the inbox.
On timeout
One nudge, then the journey ends.
On opt-out
The contact leaves the journey straight away and is excluded from future marketing messages.
Mistakes to avoid
- Reminding after the due date.
- Clinical details in recall messages.
- Making booking hard.
The moment
A car’s 12-month service is due next month, and the owner has no idea.
Recall letters and emails get ignored, and customers go wherever is convenient when they finally remember.
Data you need
- First name
- WhatsApp number
- Last service date
- Service due
- Booking link
Measure
- Reminders sent
- Bookings from reminders
- Replies
- Opt-outs
Good practice
- Remind before it’s due, not after.
- Make booking one tap or one reply.
- Keep health details out of recall messages.
Works for
Free PDF- Automotive service
- Dental and optometry recalls
- HVAC and appliance servicing
- Pest control and pool maintenance
Service due and recall reminders playbook
Journey, sample messages, setup checklist and metrics.
Download ↓FAQ
Questions.
Where does the due date come from?
Your system’s export or a calculated column in your sheet (e.g. last service plus 12 months).
Is this utility or marketing?
A reminder about an existing service relationship is often approved as utility; Meta decides at template review.
Who owns the number and the data?
You do. ConvoHut connects to your own WhatsApp Business Account, and Meta bills messages to you with no ConvoHut markup.
RELATED
Often used together.
Support
Appointment confirmations and reminders
Confirm bookings and remind customers before appointments, with an easy way to confirm or reschedule by reply.
Google Sheets · Zapier · Contact importSee the journey →MarketingReplenishment reminders
For products people use up, a timely WhatsApp message makes reordering effortless, and keeps them from buying elsewhere.
Shopify · Google Sheets · ZapierSee the journey →SupportNo-show and cancellation recovery
When someone misses or cancels an appointment, send a kind message offering a new time, before they drift away.
Google Sheets · ZapierSee the journey →IN THE APP
How this runs in ConvoHut.
A new row or form entry starts the journey, then replies decide the next step.
A journey running step by step
LIVE NOW · 7-DAY FREE TRIAL
More sales from every conversation.
WhatsApp marketing, sales and support from your own number. 7-day free trial, free onboarding and Meta verification help.
- Meta Tech Provider
- Hosted on AWS
- Australian company
- Your number stays yours
