A customer is due for a booked visit
MASSAGE & WELLNESS
Make rebooking a conversation.
Appointment reminders and requested rebooking using eligible customer signals from a connected Google Sheet.
7-day free trial · about 15 minutes to connect your number · Meta bills message charges to you directly (you add a card in Meta)
Bookings · Rebook due
Illustrative example. Names and details are made up.
FROM YOUR SHEET TO WHATSAPP
Your existing exports are enough to start.
Most massage & wellness already export bookings, enquiries or due lists. Connect that Google Sheet, map the phone column and let each new row start the right conversation.
Browse sheet-triggered recipes →EXAMPLE JOURNEY
Start with a practical customer moment.
Supply the eligible contact and event in Google Sheets. Send a relevant administrative or consented follow-up. A visit is confirmed or rescheduled.
The person reaches the goal, the source event changes, an opt-out arrives or the follow-up limit is met.
GOOGLE SHEETS
Your sheet supplies the context.
Appointment reminders and requested rebooking
Use a new row to pass the contact, the reason for the message and the next step. Keep the source record current.
- Contact name and WhatsApp number
- Relevant event or booking reference
- Permission and suppression status
- A team member who owns the reply
YOUR OPERATING RULES
Set the boundaries before activation.
Do not make health-outcome promises in an automated message. Route health questions to a qualified person.
Keep messages relevant
Send only the information needed for this customer moment.
Handle replies properly
Assign a person who can resolve requests or route them safely.
Stop when the context changes
A cancellation, completed goal or opt-out must change the follow-up.
GET STARTED
Set up the first journey.
- 01
Choose one administrative or permission-based use case.
- 02
Prepare a small set of test records in your connected sheet.
- 03
Review template wording and sector requirements.
- 04
Test confirmations, changes, opt-outs and missing data.
- 05
Review outcomes with the person handling replies.
USE CASES FOR MASSAGE & WELLNESS
What massage & wellness run on ConvoHut.
Marketing, sales and support journeys that suit massage & wellness, each with a free PDF playbook.
Support
Appointment confirmations and reminders
Confirm bookings and remind customers before appointments, with an easy way to confirm or reschedule by reply.
Google Sheets · Zapier · Contact importSee the journey →SupportNo-show and cancellation recovery
When someone misses or cancels an appointment, send a kind message offering a new time, before they drift away.
Google Sheets · ZapierSee the journey →MarketingBirthday and anniversary messages
A personal message on a birthday or membership anniversary is one of the few marketing messages people are glad to get.
Google Sheets · Contact import · ZapierSee the journey →MarketingWin-back campaigns
Customers who haven’t bought or visited in a while usually haven’t left for good. A personal WhatsApp check-in brings many of them back.
Google Sheets · Shopify · ZapierSee the journey →MarketingPromotions and sales campaigns
Send your sale, new menu or seasonal offer to the customers most likely to care, and handle the questions it creates in the same conversation.
Google Sheets · Contact import · ShopifySee the journey →MarketingReview requests
The best time to ask for a review is right after a good experience. A WhatsApp message with a direct link makes it easy for happy customers to say so.
Google Sheets · Shopify · ZapierSee the journey →LIVE NOW · 7-DAY FREE TRIAL
More sales from every conversation.
WhatsApp marketing, sales and support from your own number. 7-day free trial, free onboarding and Meta verification help.
- Meta Tech Provider
- Hosted on AWS
- Australian company
- Your number stays yours
