MARKETING USE CASE

Ask for the review while the experience is fresh.

The best time to ask for a review is right after a good experience. A WhatsApp message with a direct link makes it easy for happy customers to say so.

Start free trial Playbook PDF ↓

7-day free trial · about 15 minutes to connect your number · Meta bills message charges to you directly (you add a card in Meta)

9:41

NorthlineBusiness account

Today

This business uses a secure service from Meta to manage this chat. Tap to learn more.

Hi Sarah, thanks for choosing Northline. If you have a minute, a quick review helps other locals find us: northline.co/review

Reply STOP to opt out

10:02 am

Leave a reviewI had an issue

Done! Dave was great.

10:14 am ✓✓

Thanks Leah, we’ll pass that on to Dave.

10:15 am

Message

Illustrative conversation. Names and details are examples.

Salon owner checking bookings on her phone

Bookings · Visit completed

Illustrative example. Names and details are made up.

FOR SERVICE BUSINESSES

Ask while the visit is fresh.

A short message after an appointment makes it easy to leave feedback or a review.

Team: Marketing
Starts from: Google Sheets · Shopify · Zapier
Goal: More reviews, and early warning when something went wrong.
Meta category: Marketing

IN PRACTICE

Happy customers rarely leave reviews unprompted. The best time to ask is shortly after a good experience, with a direct link that takes seconds to use. Sending the request to everyone, and personally handling anyone who replies with a problem, is both fair and good for your reputation.

THE JOURNEY

How it runs.

Starts when: An order is fulfilled in Shopify, or a completed job or visit is added to your sheet.
Stops when: Review left, reply received, opt-out, or two messages sent.

Wait Long enough to experience the product or service, usually 2–7 days.
Send A thank-you with a direct link to leave a review.
Route replies If a customer replies with a problem, notify your team straight away.
Stop One reminder at most.

See how to build and activate it →

SHEET TRIGGERNew Sheet Row

WAIT2 days

SEND MESSAGEreview_ask_v1

WAIT FOR REPLYTimeout: 4 days

NOTIFY MEOn reply

SEND MESSAGEreview_nudge_v1

END FLOWEnd Flow

Styled like ConvoHut’s flow builder. Every node is editable.

THE FULL PLAYBOOK

Everything you need to launch it.

The exact messages, the sheet, the build and the rules.

Download as PDF ↓

2 days after the job, visit or deliveryMarketing

review_ask_v1

Hi {{first_name}}, thanks for choosing {{business}}. If you have a minute, a quick review helps other locals find us: {{review_link}}

Leave a reviewI had an issue

4 days later, if no replyMarketing

review_nudge_v1

Thanks again, {{first_name}}. If you have 30 seconds, we’d love your review: {{review_link}}

Template names and wording are examples. Write in your own voice and submit templates to Meta for approval; Meta confirms the category.

Review requests · example sheet

	A	B	C	D	E
1	first_name	phone	service	completed_on	review_link
2	Leah	+61 4•• •••	Blocked drain	15 Sep 2026	g.page/r/xyz
3	Dan	+61 4•• •••	Hot water service	16 Sep 2026	g.page/r/xyz
4	Priya	+61 4•• •••	Leak repair	16 Sep 2026	g.page/r/xyz

Only the phone column is required. The highlighted row is the newest: adding it starts the journey. Example data only.

The moment

A customer’s new sofa was delivered yesterday and they love it.

Most happy customers never think to leave a review, and review emails get ignored.

Data you need

First name
WhatsApp number
Order or visit date
Product or service
Review link

Measure

Review requests sent
Reviews received (check your review platform)
Replies reporting a problem
Opt-outs

Good practice

Send everyone the same review link; don’t filter out unhappy customers.
Thank people who reply.
Fix what the complaints tell you.

Works for

Trades and services: ask the day after the job.
Clinics: check your professional rules on testimonials first.
Stores: ask after delivery, not after purchase.

Free PDF

Review requests playbook

Journey, sample messages, setup checklist and metrics.

Download ↓

FAQ

Questions.

Can I only ask happy customers for reviews?

Many review platforms, including Google, don’t allow selectively asking only happy customers. Send the request to everyone and handle concerns personally.

Which review sites can I link to?

Any: Google, Facebook, your store’s product reviews or an industry site. It’s just a link in your template.

Who owns the number and the data?

You do. ConvoHut connects to your own WhatsApp Business Account, and Meta bills messages to you with no ConvoHut markup.