SHEET-TRIGGERED RECIPE
Review request.
Due list: customers served 3 days ago. Rows come from pos, booking or job exports. A new row starts a two-way WhatsApp journey: ask for honest feedback → share the review link to happy customers.
7-day free trial · about 15 minutes to connect your number · Meta bills message charges to you directly (you add a card in Meta)
This business uses a secure service from Meta to manage this chat. Tap to learn more.
Hi Sarah, how was your Initial consult? We’d love your honest feedback.
Reply STOP to opt out
10:02 amYes please, thanks!
10:05 am ✓✓- Category
- Feedback & reviews
- Meta template category
- Marketing
- Send
- 3 days after the service
- Stops when
- They reply, or the wait ends
SET UP
1. The sheet.
Only Phone is required, with the country code. The other columns personalise the message and help your team when the customer replies. Keep the column names in row 1 and don’t leave blank rows.
- Name: used in the message or for your team
- Phone: required, with country code (for example +61 412 000 184)
- Service: used in the message or for your team
- Consent (recommended): record that the person agreed to WhatsApp messages, and when
| A | B | C | D | |
|---|---|---|---|---|
| 1 | Name | Phone | Service | Consent |
| 2 | Sarah | +61 412 000 184 | Initial consult | Yes |
| 3 | Tom | +61 433 000 912 | Cut and colour | Yes |
| 4 | Ana | +64 21 000 457 | Logbook service | Yes |
Row 1 holds the column names. The highlighted row is the newest: adding it starts the journey. Example data only.
DATA IN
2. How the rows get there.
Due list: customers served 3 days ago. These tools can add a row for each new record. Pick yours for step-by-step setup.
TEMPLATES
3. The messages.
Hi {{1}}, how was your {{2}}? We’d love your honest feedback.{{1}} = Sarah
{{2}} = Initial consult
Hi Sarah, how was your Initial consult? We’d love your honest feedback.
Reply STOP to opt out
10:02 amExample wording. Submit your own version to Meta as a template; Meta confirms the category. Marketing templates need marketing consent and an opt-out.
BUILD
4. Build it in ConvoHut.
- 01
Create the automation. In ConvoHut, open Automations, then Create Automation. Name it and tick the markets you message.
- 02
Choose the trigger. Pick New Sheet Row. Choose the spreadsheet and tab, and map Phone (required) plus Name.
- 03
Add the first message. Add a Send Message node with your approved template. Map each variable to a column.
- 04
Wait for a reply. Add Wait for Reply. On Reply, add Notify Me so your team picks it up in the inbox.
- 05
Handle no reply. On Timeout, end the flow. One message is enough here.
- 06
Pass compliance and activate. ConvoHut checks consent rules and the opt-out for each market you picked. Then click Activate Now, and test with your own number first.
GET IT RIGHT
5. Measure and avoid.
What to measure
- Reviews gained
- Private feedback received
Mistakes to avoid
- Only sending the review link, with no way to raise a problem
FAQ
Questions.
Do I need to change how my tools work?
No. Keep using your form, booking or accounting tool. You only need it to add a row to a Google Sheet for each new record, which most tools can do directly or through Zapier or Make.
What if a row has no phone number, or a bad one?
ConvoHut needs a phone number with the country code. Rows without one are skipped, so validate the phone field in your form or export.
Will editing an old row send another message?
A new row starts the journey. Turn on Fast Edit Detection if you want edits to phone, name or email to update the existing contact within seconds.
Is this marketing or utility?
For this recipe we suggest marketing. Meta decides the category when it reviews your template. Marketing needs marketing consent and an opt-out.
LIVE NOW · 7-DAY FREE TRIAL
More sales from every conversation.
WhatsApp marketing, sales and support from your own number. 7-day free trial, free onboarding and Meta verification help.
- Meta Tech Provider
- Hosted on AWS
- Australian company
- Your number stays yours
