ACUITY SCHEDULING TO GOOGLE SHEETS

Acuity Scheduling to Google Sheets, then WhatsApp.

How to add a Google Sheets row for each new Acuity Scheduling record, so ConvoHut can start a WhatsApp journey from it. This takes Zapier, Make or a webhook.

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Illustrative example. Names and details are made up.

BOOKINGS

The options.

Recommended · Zapier

Trigger, then Google Sheets “Create Spreadsheet Row”

Triggers you can use:

  • New Appointment
  • Appointment Rescheduled
  • Appointment Canceled
Other ways

Make, webhooks and more

  • Make
Watch out for
  • Zapier isn’t compatible with Acuity’s HIPAA-enabled setting.

THE SHEET

The columns to send.

Send one row per record, with the column names in row 1. Phone is the only required column and must include the country code.

  • Name
  • Phone
  • Appointment
  • Time
  • Consent: that the person agreed to WhatsApp messages
Acuity Scheduling → Sheet1
ABCD
1NamePhoneAppointmentTime
2Sarah+61 412 000 184Initial consult9:30 am
3Tom+61 433 000 912Follow-up2:00 pm
4Ana+64 21 000 457Initial consult11:00 am

Row 1 holds the column names. The highlighted row is the newest: adding it starts the journey. Example data only.

BUILD

Then, in ConvoHut.

  1. 01

    Open Automations, then Create Automation, and choose New Sheet Row as the trigger.

  2. 02

    Pick the spreadsheet and tab, and map Phone and Name.

  3. 03

    Add your approved template, a wait for reply, and a notify step.

  4. 04

    Pass the compliance review for your markets, then Activate Now. Test with your own number first.

RECIPES

Recipes that work with Acuity Scheduling.

Booking confirmationConfirm the booking → wait for reply → notify reception on changesOpen →Appointment reminderSend the reminder → wait for reply → notify reception on reschedulesOpen →Missed appointment follow-upCheck in kindly → offer to rebook → notify receptionOpen →

Checked against Acuity Scheduling’s, Zapier’s and Google’s documentation in September 2026. Features, plan requirements and trigger names change; check the current documentation when you set it up. ConvoHut isn’t affiliated with Acuity Scheduling.

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