TEMPLATES: RESTAURANTS & CAFES

WhatsApp templates for restaurants & cafes.

Restaurants, cafes and takeaways: reservations, orders, waitlists and regulars. 8 ready-to-edit templates (3 marketing · 5 utility), each with sample values and a live preview.

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Front-desk team member with a headset helping a customer

WhatsApp · New message

Illustrative example. Names and details are made up.

Café owner at the counter smiling at her phone

Sheet · No visit in 60 days

Illustrative example. Names and details are made up.

READY TO ADAPT

Start from wording that already fits.

Each template is written to Meta’s rules. Change the details to suit your business, then submit it for approval from ConvoHut.

How to write templates that get approved →

Written to Meta’s guidelines, not pre-approved. Meta reviews every template you submit and decides its category. These are written to pass review: clear purpose, sample values, no variables at the start or end, opt-out wording on marketing, and no requests for sensitive information. Replace “Northline” with your business name and adjust the wording to your voice.

reservation_confirmed_v1UtilitySupport

Header: None
Footer: None
Buttons: Change (quick reply)
Language: English

Body

Hi {{1}}, your table for {{2}} is booked for {{3}} at {{4}}. Reply CHANGE if your plans change.

Variable	Sample value for Meta
`{{1}}`	Mia
`{{2}}`	4
`{{3}}`	Tue 13 Oct
`{{4}}`	7:30 pm

Hi Mia, your table for 4 is booked for Tue 13 Oct at 7:30 pm. Reply CHANGE if your plans change.

10:02 am

Change

reservation_reminder_v1UtilitySupport

Header: None
Footer: None
Buttons: Yes (quick reply), Cancel (quick reply)
Language: English

Body

Hi {{1}}, we’re looking forward to seeing you tonight at {{2}}. Reply YES to confirm or CANCEL if you can’t make it.

Variable	Sample value for Meta
`{{1}}`	Mia
`{{2}}`	7:30 pm

Hi Mia, we’re looking forward to seeing you tonight at 7:30 pm. Reply YES to confirm or CANCEL if you can’t make it.

10:02 am

YesCancel

table_ready_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, your table for {{2}} is ready. Please come to the front desk within 10 minutes.

Variable	Sample value for Meta
`{{1}}`	Mia
`{{2}}`	4

Hi Mia, your table for 4 is ready. Please come to the front desk within 10 minutes.

10:02 am

order_ready_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, your order {{2}} is ready to collect from {{3}}.

Variable	Sample value for Meta
`{{1}}`	Mia
`{{2}}`	#58
`{{3}}`	our Brunswick St counter

Hi Mia, your order #58 is ready to collect from our Brunswick St counter.

10:02 am

delivery_delay_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, sorry, order {{2}} is running about {{3}} late. We’ll message you when it’s on the way.

Variable	Sample value for Meta
`{{1}}`	Mia
`{{2}}`	#58
`{{3}}`	15 minutes

Hi Mia, sorry, order #58 is running about 15 minutes late. We’ll message you when it’s on the way.

10:02 am

new_menu_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: Book a table (website link)
Language: English

Body

Hi {{1}}, our {{2}} menu starts {{3}}. Tables are filling fast for the first week.

Variable	Sample value for Meta
`{{1}}`	Mia
`{{2}}`	spring
`{{3}}`	Thursday

Hi Mia, our spring menu starts Thursday. Tables are filling fast for the first week.

Reply STOP to opt out

10:02 am

Book a table

loyalty_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: None
Language: English

Body

Hi {{1}}, thanks for being a regular. Your next {{2}} is on us. Show this message at the counter before {{3}}.

Variable	Sample value for Meta
`{{1}}`	Mia
`{{2}}`	coffee
`{{3}}`	Sunday

Hi Mia, thanks for being a regular. Your next coffee is on us. Show this message at the counter before Sunday.

Reply STOP to opt out

10:02 am

feedback_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: Loved it (quick reply), Could be better (quick reply)
Language: English

Body

Hi {{1}}, thanks for dining with us. How was everything? Tap below to tell us.

Variable	Sample value for Meta
`{{1}}`	Mia

Hi Mia, thanks for dining with us. How was everything? Tap below to tell us.

Reply STOP to opt out

10:02 am

Loved itCould be better

MORE TEMPLATES

Templates for other industries.

FAQ

Using these templates.

How do I submit a template to Meta?

In ConvoHut, go to Templates, choose Create Template, pick the category, paste the body, add sample values for each variable and submit. Meta usually reviews within 24 hours.

Why did Meta change my template’s category?

Meta checks the content. If a utility template includes promotional wording, Meta can reclassify it as marketing, which is charged at the marketing rate.

Can I change the wording?

Yes. Write in your own voice. Keep the purpose clear, give sample values, and keep variables away from the start and end of the body.

Do I need consent to send these?

Yes. Only message people who agreed to hear from your business on WhatsApp. Marketing messages also need a simple way to opt out.

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Tradesman in his van replying to a customer on his phone