TEMPLATES: TRAVEL & HOSPITALITY

WhatsApp templates for travel & hospitality.

Hotels, tours and travel agents: bookings, pre-arrival, changes and return visits. 8 ready-to-edit templates (3 marketing · 5 utility), each with sample values and a live preview.

Start free trial Book a demo

7-day free trial · about 15 minutes to connect your number · Meta bills message charges to you directly (you add a card in Meta)

Café owner at the counter smiling at her phone

Sheet · No visit in 60 days

Illustrative example. Names and details are made up.

Two small business owners working together in their shop

Form · New customer

Illustrative example. Names and details are made up.

READY TO ADAPT

Start from wording that already fits.

Each template is written to Meta’s rules. Change the details to suit your business, then submit it for approval from ConvoHut.

How to write templates that get approved →

Written to Meta’s guidelines, not pre-approved. Meta reviews every template you submit and decides its category. These are written to pass review: clear purpose, sample values, no variables at the start or end, opt-out wording on marketing, and no requests for sensitive information. Replace “Northline” with your business name and adjust the wording to your voice.

booking_confirmed_v1UtilitySupport

Header: Booking confirmed
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, your booking {{2}} is confirmed for {{3}}. Your confirmation is attached.

Variable	Sample value for Meta
`{{1}}`	Liam
`{{2}}`	NH-4471
`{{3}}`	12–15 Nov

Why it’s written this way: Add a document header with the confirmation PDF.

PDFBooking confirmed.pdf

Hi Liam, your booking NH-4471 is confirmed for 12–15 Nov. Your confirmation is attached.

10:02 am

pre_arrival_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, we’re looking forward to welcoming you on {{2}}. Check-in is from {{3}}. Reply with your arrival time or any requests.

Variable	Sample value for Meta
`{{1}}`	Liam
`{{2}}`	Thu 12 Nov
`{{3}}`	2 pm

Hi Liam, we’re looking forward to welcoming you on Thu 12 Nov. Check-in is from 2 pm. Reply with your arrival time or any requests.

10:02 am

checkin_info_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, your room is ready. Your door code is {{2}} and wifi details are in the room. Enjoy your stay.

Variable	Sample value for Meta
`{{1}}`	Liam
`{{2}}`	4821

Why it’s written this way: Only share access codes on a verified number with the guest’s booking.

Hi Liam, your room is ready. Your door code is 4821 and wifi details are in the room. Enjoy your stay.

10:02 am

itinerary_change_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, a change to your booking {{2}}: {{3}}. Reply if you have any questions.

Variable	Sample value for Meta
`{{1}}`	Liam
`{{2}}`	NH-4471
`{{3}}`	your airport transfer now leaves at 9:15 am

Hi Liam, a change to your booking NH-4471: your airport transfer now leaves at 9:15 am. Reply if you have any questions.

10:02 am

balance_due_v1UtilitySupport

Header: None
Footer: None
Buttons: Pay balance (website link)
Language: English

Body

Hi {{1}}, the balance of {{2}} for booking {{3}} is due on {{4}}.

Variable	Sample value for Meta
`{{1}}`	Liam
`{{2}}`	$640
`{{3}}`	NH-4471
`{{4}}`	1 Nov

Hi Liam, the balance of $640 for booking NH-4471 is due on 1 Nov.

10:02 am

Pay balance

upgrade_offer_v1MarketingSales

Header: None
Footer: Reply STOP to opt out
Buttons: Yes, upgrade me (quick reply), No thanks (quick reply)
Language: English

Body

Hi {{1}}, would you like to upgrade to a {{2}} for your stay from {{3}}? It’s {{4}} extra per night.

Variable	Sample value for Meta
`{{1}}`	Liam
`{{2}}`	bay view room
`{{3}}`	12 Nov
`{{4}}`	$40

Hi Liam, would you like to upgrade to a bay view room for your stay from 12 Nov? It’s $40 extra per night.

Reply STOP to opt out

10:02 am

Yes, upgrade meNo thanks

post_stay_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: Leave a review (website link)
Language: English

Body

Hi {{1}}, thanks for staying with us. We’d love to hear about your stay. It takes a minute.

Variable	Sample value for Meta
`{{1}}`	Liam

Hi Liam, thanks for staying with us. We’d love to hear about your stay. It takes a minute.

Reply STOP to opt out

10:02 am

Leave a review

return_offer_v1MarketingMarketing

Header: None
Footer: Reply STOP to opt out
Buttons: Book direct (website link)
Language: English

Body

Hi {{1}}, planning your next trip? Book direct before {{2}} and get {{3}}.

Variable	Sample value for Meta
`{{1}}`	Liam
`{{2}}`	31 Dec
`{{3}}`	breakfast included

Hi Liam, planning your next trip? Book direct before 31 Dec and get breakfast included.

Reply STOP to opt out

10:02 am

Book direct

MORE TEMPLATES

Templates for other industries.

FAQ

Using these templates.

How do I submit a template to Meta?

In ConvoHut, go to Templates, choose Create Template, pick the category, paste the body, add sample values for each variable and submit. Meta usually reviews within 24 hours.

Why did Meta change my template’s category?

Meta checks the content. If a utility template includes promotional wording, Meta can reclassify it as marketing, which is charged at the marketing rate.

Can I change the wording?

Yes. Write in your own voice. Keep the purpose clear, give sample values, and keep variables away from the start and end of the body.

Do I need consent to send these?

Yes. Only message people who agreed to hear from your business on WhatsApp. Marketing messages also need a simple way to opt out.

LIVE NOW · 7-DAY FREE TRIAL

More sales from every conversation.

WhatsApp marketing, sales and support from your own number. 7-day free trial, free onboarding and Meta verification help.

Start free trial Book a demo

Meta Tech Provider
Hosted on AWS
Australian company
Your number stays yours

Tradesman in his van replying to a customer on his phone