TEMPLATES: EVERY BUSINESS

WhatsApp templates for every business.

Templates any business can use: opt-in confirmations, handover, payment links and one-time passcodes. 4 ready-to-edit templates (3 utility · 1 authentication), each with sample values and a live preview.

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Front-desk team member with a headset helping a customer

WhatsApp · New message

Illustrative example. Names and details are made up.

Two small business owners working together in their shop

Form · New customer

Illustrative example. Names and details are made up.

READY TO ADAPT

Start from wording that already fits.

Each template is written to Meta’s rules. Change the details to suit your business, then submit it for approval from ConvoHut.

How to write templates that get approved →

Written to Meta’s guidelines, not pre-approved. Meta reviews every template you submit and decides its category. These are written to pass review: clear purpose, sample values, no variables at the start or end, opt-out wording on marketing, and no requests for sensitive information. Replace “Northline” with your business name and adjust the wording to your voice.

optin_confirm_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, thanks for subscribing to WhatsApp updates from {{2}}. You can stop at any time by replying STOP.

Variable	Sample value for Meta
`{{1}}`	Sarah
`{{2}}`	Northline

Why it’s written this way: Confirms consent and how to opt out. Keep proof of the opt-in in your records.

Hi Sarah, thanks for subscribing to WhatsApp updates from Northline. You can stop at any time by replying STOP.

10:02 am

handover_v1UtilitySupport

Header: None
Footer: None
Buttons: None
Language: English

Body

Hi {{1}}, thanks for your message. {{2}} from our team will reply here shortly. Our hours are {{3}}.

Variable	Sample value for Meta
`{{1}}`	Sarah
`{{2}}`	Sam
`{{3}}`	9 am–5 pm weekdays

Why it’s written this way: Meta requires a way to reach a person. This makes the handover visible.

Hi Sarah, thanks for your message. Sam from our team will reply here shortly. Our hours are 9 am–5 pm weekdays.

10:02 am

payment_link_v1UtilitySales

Header: None
Footer: None
Buttons: Pay securely (website link)
Language: English

Body

Hi {{1}}, here’s the secure payment link for {{2}}, as requested. The total is {{3}}.

Variable	Sample value for Meta
`{{1}}`	Sarah
`{{2}}`	order #10482
`{{3}}`	$148.00

Hi Sarah, here’s the secure payment link for order #10482, as requested. The total is $148.00.

10:02 am

Pay securely

verification_code_v1AuthenticationSupport

Header: None
Footer: This code expires in 10 minutes.
Buttons: Copy code (copy code)
Language: English

Body

{{1}} is your verification code. For your security, do not share this code.

Variable	Sample value for Meta
`{{1}}`	482913

Why it’s written this way: Authentication templates use Meta’s preset wording. You choose the expiry and button; Meta supplies the text.

482913 is your verification code. For your security, do not share this code.

This code expires in 10 minutes.

10:02 am

Copy code

MORE TEMPLATES

Templates for other industries.

FAQ

Using these templates.

How do I submit a template to Meta?

In ConvoHut, go to Templates, choose Create Template, pick the category, paste the body, add sample values for each variable and submit. Meta usually reviews within 24 hours.

Why did Meta change my template’s category?

Meta checks the content. If a utility template includes promotional wording, Meta can reclassify it as marketing, which is charged at the marketing rate.

Can I change the wording?

Yes. Write in your own voice. Keep the purpose clear, give sample values, and keep variables away from the start and end of the body.

Do I need consent to send these?

Yes. Only message people who agreed to hear from your business on WhatsApp. Marketing messages also need a simple way to opt out.

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