EXAMPLE SCENARIO · ONLINE STORE

A homewares store following up abandoned checkouts

Plenty of shoppers reached checkout and left. Email reminders were easy to miss, and nobody could answer the questions that stopped the purchase.

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Shopify · Checkout abandoned

Illustrative example. Names and details are made up.

Example scenario. This shows how a business like this could use ConvoHut. It is not a customer case study, and it makes no claim about results.

The situation

Plenty of shoppers reached checkout and left. Email reminders were easy to miss, and nobody could answer the questions that stopped the purchase.

What starts it

Shopify: checkout started but not completed.

How it runs in ConvoHut

  1. Shopify tells ConvoHut when a checkout is left unfinished.
  2. After one hour, customers who opted in get a WhatsApp message with a link back to their cart.
  3. Questions about sizing, delivery or stock go to the shared inbox.
  4. Completed orders stop the journey automatically.

What to measure

  • Checkouts completed after a message
  • Revenue from recovered checkouts
  • Questions answered before purchase

Use ConvoHut’s reporting to track replies and outcomes by journey, and compare with the month before you started.

Start free trialOpen the abandoned checkout recovery playbook

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See how other businesses could use it.

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