EXAMPLE SCENARIO · DENTAL CLINIC

A dental clinic reminding every patient from its booking export

Front desk staff were phoning patients the day before each appointment. On busy days, many calls went unanswered and chairs sat empty.

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Dental receptionist at the front desk with a tablet
Bookings export · Tomorrow

Illustrative example. Names and details are made up.

Example scenario. This shows how a business like this could use ConvoHut. It is not a customer case study, and it makes no claim about results.

The situation

Front desk staff were phoning patients the day before each appointment. On busy days, many calls went unanswered and chairs sat empty.

What starts it

A daily export of tomorrow’s appointments, saved to a Google Sheet.

How it runs in ConvoHut

  1. Each morning the booking system’s export lands in a Google Sheet.
  2. Every new row starts a reminder journey for that patient.
  3. The template asks the patient to reply 1 to confirm or 2 to reschedule.
  4. Replies of 2, and any questions, go to the shared inbox for the front desk.

What to measure

  • Share of appointments confirmed before the day
  • No-show rate, compared with the month before
  • Front desk time spent on reminder calls

Use ConvoHut’s reporting to track replies and outcomes by journey, and compare with the month before you started.

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